IBM Tivoli Support 方式

W39

Q1: How do I get support for my current products?
A: You continue to call the same support number(s) you do today. Once the support structures are merged, we will post the information to the websites, update the MRO phone message, and forward calls from the MRO support number to the IBM support number.

Q2: Can I go to IBM.com or MRO.com to get information on the acquisition?
A: Yes. Acquisition information, as well as additional support information will be available at both web sites.

Q3: My support contract is about to expire. Whom should I contact about it?
A: Until you are contacted by an IBM/MRO representative regarding your migration into the IBM systems, you should contact your current sales representative.

Q4: Whom do I call to escalate a support issue?
A: Continue to call the same support number(s) you do today to escalate a MRO support issue.

Q5: Where do I go to get patches and fixes?
A: Continue to go to your current support team until the structures are merged. We will post notices on the web sites.

Q6: I have not yet started my MRO implementation. Should I wait?
A: You should continue to work with your current team unless you are notified otherwise.

Q7: When can I use the IBM PMR Web Submission Tool to open MRO pmrs?
A: The timeline for using the IBM PMR Web Submission Tool is in development.

Q8: Can I call 1-800-IBM-SERV at this time to open MRO problems?
A: No, Continue to call the same support number(s) you do today. Once the support structures are merged we will post the correct numbers on the website and update the MRO phone message.

Q9: Will my MRO Maintenance Contract get transferred to IBM? When?
A: An IBM/MRO Account Rep will be communicating with you concerning your contract and any transition of it in the future.

Q10: Should I expect an IBM Rep to contact me about my support contract and maintenance?
A: An IBM/MRO Account Rep will be communicating with you concerning your contract and any transition of it in the future.

Q11: Will MRO products be bundled with any of the IBM products?
A: This is being evaluated and any changes will be communicated in IBM Product Announcements.

Q12: Are my MRO Sales and Account Team going to remain the same?
A: This is being evaluated and any changes will be communicated to you via an Account Team member.

Q13: Where can I find out if my MRO product is being replaced by an IBM product? If so, is there a timeline for eol (end of life)?
A: This is being evaluated and any changes will be communicated in IBM Product Announcements.

Q14: I am a MRO customer but not an IBM customer. Where can I look to find a description of the IBM support processes and offerings.
A: Please refer to the IBM Software Support Handbook found at http://techsupport.services.ibm.com/guides/handbook.html

Q15: With the acquisition, will I continue to have 7x24 coverage for severity 1 issues on MRO products?
A: The acquisition is not expected to materially affect your current level of support for severity 1 issues.

Q16: Where do I upload data and logs for support to review?
A: Continue to use the same ftp sites you currently use. Any changes will be communicated to you via the web.

gzbbq

好东西，谢谢上楼！

523lulu

感谢楼主分享资源看一下！！

snow.lovers

网站更换好，好像不好使用服务了，老国企就是这个样子