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Primary Job Responsibilities
Manage and monitor Siebel Server and CRM Applications to drive troubleshooting, problem resolution, high availability and performance
Be first and second tier resolution of production issues and alerts
Manage Siebel server components and be able to routinely troubleshoot crashes, memory leaks, communication issues between components and or applications
Understand all components of the eBay Siebel and CRM application server infrastructures in order to analyze the impacts of alarms and other system messages
Work with external teams to diagnose complex problems and drive resolution as appropriate
Utilize custom and third party tool sets to diagnose and resolve production issues
Resolve errors and alarms quickly or perform timely escalations as indicated
Complete tasks required to maintain service levels and availability of all Siebel Infrastructure features and functions
Assist in creating automation and consistency to ensure efficient and reliable operations
Job Requirements 5+ years of Siebel Server Administration
2+ years of Siebel Call Center experience
Experience with CCA, Inquira, OBIEE a plus
Be experienced and proficient in using common system administration tools in Unix and Windows platforms
Have the ability to manage large scale systems and high transaction CRM operations environments
Willing to work in a shift model. 12 hours a day for 4 days in one week and 12 hours a day for 3 days in the following week.
Knowledge of Networking (LAN and WAN,) Unix, Windows, Load balancers Be very effective in working under stressful situations when the systems and components are in an unstable state Working experience with scripting tools, Perl and or UNIX shell scripting Proven problem solving skills with an emphasis on quick problem resolution Ability to work on many tasks simultaneously in a high-pressure environment Experience with large and distributed systems like those found in multi-tier serving architectures etc. a plus Experience with web development technologies like HTML, XML, XSL, Java a plus
Excellent verbal and written communication skills required
Education Bachelors Degree or Equivalent
公司地址: 上海市浦东新区科苑路88号德国中心
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