[上海-张江] 急聘Siebel Systems Engineer - eBay COC

xuesmile

Primary Job Responsibilities

Manage and monitor Siebel Server and CRM Applications to drive troubleshooting, problem resolution, high availability and performance

Be first and second tier resolution of production issues and alerts

Manage Siebel server components and be able to routinely troubleshoot crashes, memory leaks, communication issues between components and or applications

Understand all components of the eBay Siebel and CRM application server infrastructures in order to analyze the impacts of alarms and other system messages

Work with external teams to diagnose complex problems and drive resolution as appropriate

Utilize custom and third party tool sets to diagnose and resolve production issues

Resolve errors and alarms quickly or perform timely escalations as indicated

Complete tasks required to maintain service levels and availability of all Siebel Infrastructure features and functions

Assist in creating automation and consistency  to ensure efficient and reliable operations

Job Requirements

5+ years of Siebel Server Administration

2+ years of Siebel Call Center experience

Experience with CCA, Inquira, OBIEE a plus

Be experienced and proficient in using common system administration tools in Unix and Windows platforms

Have the ability to manage large scale systems and high transaction CRM operations environments

Willing to work in a shift model. 12 hours a day for 4 days in one week and 12 hours a day for 3 days in the following week.

Knowledge of Networking (LAN and WAN,) Unix, Windows, Load balancers

Be very effective in working under stressful situations when the systems and components are in an unstable state

Working experience with scripting tools, Perl and or UNIX shell scripting

Proven problem solving skills with an emphasis on quick problem resolution

Ability to work on many tasks simultaneously in a high-pressure environment

Experience with large and distributed systems like those found in multi-tier serving architectures etc. a plus

Experience with web development technologies like HTML, XML, XSL, Java a plus

Excellent verbal and written communication skills required

Education Bachelors Degree or Equivalent

有意者将中英文简历发至: sxue@ebay.com

公司地址: 上海市浦东新区科苑路88号德国中心