Error Received while Accessing Self Service Screens

纵横四海

The information in this document applies to:

Oracle HRMS (Self Service) - Version: 11.5.9
Information in this document applies to any platform.
All Self Service Screens

Goal

Error Received while accessing Self Service screens:

"You have encountered an unexpected error. Please contact your system administrator"

There is no other error message on the screen.

This error message is a very generic message and does not give the user any idea about the problem.

Fix

The User needs to contact the Sysadmin and the Sysadmin should perform the following steps:

1. Set the following profile options at the User/Site level
FND: Diagnostics = Yes
FND: Message Level Threshold = "Debug High"

2. Bounce the Web Server.

3. Try to reproduce the error.

4. The Error Stack should now be displayed.

5. Check if the Error Stack gives any idea about the problem which can be Setup and which can be fixed without contacting Support. If the resolution of the issue is beyond your scope, then please log a service request with Oracle Support referring to the complete Error Stack.

6. Copy and paste the whole error message instead of taking a screenshot and upload to the Service Request. Press CTRL+A on the Error Page and then CTRL+C and then Paste into Metalink using CTRL+V or paste it in a notepad/word document and upload to Metalink.

bhbb2000

有时候系统确实会报一些让我们不知缘由的错误，原来还有这两个配置文件可以用，长见识了

starhot

在11.5.10.2下也会出现这样的错误，有些情况下是由于登陆帐号没有与hr employee关联，还有菜单权限设置的问题，对于11.5.9下面是否如此，不大清楚

gaoyiming

1. Set the following profile options at the User/Site level
FND: Diagnostics = Yes

这个配置文件不能随便设置的，设置了之后 界面上会出现系统运行的跟踪文件的