Siebel Workflow Basic Concept

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What are Siebel Workflows?What is the overview of the Siebel Workflows?
Organizations create their own business rules, processes to make sure that
They will provide the customer service with good quality in order to maintain and increase the customer base.
Ex: When a High severity call is assigned, the new owner is automatically routed.
Business agreements should be on time.
Ex: When you ordered for laptop in an ecommerce website it should be delivered with in 3 days for <500 km
They have 100% efficiency in the business operations.
All these business rules are not implemented systematically because of the following facts.
Manual intervention and implementation is rarely efficient and effective.
Business rules change frequently, they are multi in number and they are complex to understand and execute.
It is very difficult to implement time based rules.
Because of all these reasons we must have Business process automation.
Siebel is provided with some business process automation technologies they are
Workflow Process
Workflow Policy
Task UI
Assignment Manager
Smart Script
Activity Templates
State Model
Workflow process is an ordered set of steps executed in response to a defined set of conditions. In Siebel Tools we have been provided with Integrated development environment (IDE) to develop Siebel Workflow process IDE is provided with steps like start,stop,end,decision point, business service, sub process,operation,wait,user interact, connector and exception.
In Siebel workflows we should be working with these things mainly
Types of workflows like service, long running etc…
Designing workflows,
Invoking workflow process through policies, run time events, scripting.
Sending mails through workflow process.
Workflow batch process,
Integration workflow process,
Importing and exporting workflow process etc.