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The core responsibilities of this role include: - Maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available. - Monitor trouble ticket queues for issues and respond promptly to them. - Perform troubleshooting and investigation of complex technical issues and root cause analysis - Identify trends or issues within the production computing environment and work with product engineers, Microsoft, and other vendors to resolve them. - Perform change management duties, including creation, execution and validation of production changes. - Monitor performance, health and availability of infrastructure services. - Manage capacity of environment. - Provide reporting and metrics - Provide VIP support for senior executives. - Deployment and management of security patches. - Create, review, maintain and update documenation. - Work with global colleagues to provide follow-the-sun coverage - Escalate and liaise with additional internal/external groups when required, resulting in satisfactory resolution. - Document & Publish fixes in central knowledge base. - Active participation within and amongst teams and colleagues, providing constructive feedback when necessary. - Identify areas for automation and scripting wherever possible. - Responsibility for the planning and controlled execution of releases into the managed environment. - Participate in the engineering and deployment of global products - Input into Business Continuity Planning and Practices. - The candidate must demonstrate strong technical qualities, preferably in a global environment. Skills Required - Interpersonal Skills - Communication, flexibilty, self driven, team player - Windows Operating System (up to and including debugging) - DNS / WINS - Scripting (eg. Powershell, VBscript, C#, Perl)
MSN:elaine@esc-hrs.com QQ:1556149008
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