上海外企诚聘: application support

水泼落地泼落地

联系方式: jinxiaohuat@live.com (email/msn)
                359575847(QQ)
工作地点: 上海外高桥 (有班车)
薪水: 15K左右, 13薪, 年底bonus看具体级别情况;
要求: 5年左右相关工作经验; 英文口语能作为工作语言; 希望懂财务知识或者做过财务系统实施/支持;
客户情况: 甲方,制造业, 加拿大公司; 目前公司内部使用的系统为: Baan, 不需要有相关使用经验, 将来愿意做就可以了;

Key Responsibilities/Areas of Accountability:

·         Responsible for handling technical support problems in the context of the global ERP operations and/or MES and Time Entry applications. This includes taking calls verbally or in written context.  This can include investigating technical integration issues between feeder systems and the ERP systems and ERP bug fixing.   

·         Required to take ownership of the problem to ensure its proper completion within second tier troubleshooting, following up with the end user and entering calls into the call tracking system database.

·         Collaborating with co-workers from different teams to research issues, find solutions and talking with programmers to explain software errors or to recommend changes to programs.

·         Assisting with the creation of software specifications for bug resolution.  Testing software enhancement or bug resolution.

·         Where required, coordinating the change management process surrounding the software changes.

·         Assisting with the creation of or modifications to end-user training manuals and procedures.  Included as well assisting with the development of training materials, such as exercises and visual displays.

·         Possibility to be resource on small/large project initiatives.

Technical/Professional Knowledge, Skills & Abilities: If appropriate, identify the specific technical/professional skills, knowledge and

·         2-5 ERP Tier Two Support

·         Business Objects Report Writer experience is a plus.

·         Presentation skills are a plus.

·         Experience in classroom training or one-on-one training is a plus.

·         Fluent English speaking and writing

- Education (Indicate required and/or preferred education for this job.)

Bachelor’s Degree in Information Technology or Business Administration.

水泼落地泼落地

职位仍在招聘, 有意向看机会的朋友请直接联系我,非常感谢;
1月10号之后启动面试流程

水泼落地泼落地

元旦后启动面试流程;
因为面试有老外参与, 如果有兴趣的朋友,也麻烦提前做一些准备, 多谢了;
有问题,欢迎随时联系

水泼落地泼落地

继续招聘, 有意向请直接联系我啦;
面试已启动,流程非常快;