美资企业猎头职位

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June 2007

Asia Pacific

Position Description

POSITION TITLE:	Contract Network Administrator
POSITION HOLDER:
REPORTS TO:	I.T. Manager

Customer Relationships	Who	Why
Ø Internal	Ø All internal team members. Including those in the remote locations of Auckland, Sydney, Melbourne, Adelaide, Taiwan, Ohio, Suzhou(China) and Worcester(UK)	Administer and support the Lotus Domino/Notes Mail and Database network in the region. Server and PC helpdesk functions including support, installation, and administration of local and remote hardware, software and information systems.
Ø External	Ø Invacare Corporation – Elyria, USA.	Working with the team in the U.S. to develop information systems in Invacare according to applicable corporate policy and initiatives.
	Ø Suppliers	Secure I.S. support, material and equipment, including systems, software, hardware and consumables.

Position Contribution:
· In accordance with (but not limited to) the goals and objectives as defined by the Information Systems Manager and the Regional Information System’s Policy: · Approximately 40% of time will be spent on support and administration of the Lotus Notes Mail and Database infrastructure and systems · Approximately 50% of time will be spent on 1st level support and administration of the PC and Notebook Infrastructure as well as NT servers and the telecommunication and data communication systems. · Approximately 10% of time will be spent on project initiatives. · Building excellent customer service relationships with all customers, both internal and external · To achieve continuous and cost effective improvement to the Information Systems network · To provide innovative and pro-active technology based solutions to the business
SYSTEM PERFORMANCE To ensure that the network, desktop, information, and communication systems remain fully operational, and perform to the expected standard at all times. Invacare Asia Pacific’s network and information systems include: · The Local Area Network (LAN) · The Wide Area Network (WAN) · Desktop software, operating systems and hardware · Lotus Notes. · The telecommunication system. · Any system or service, not included in this list, either existing now or in the future that is the responsibility of the Information Systems Department	§ Through a pro-active maintenance schedule the network and information systems will remain operational at all times. § In the event the network or information systems are unavailable for any reason, the risk or inconvenience will be kept to a minimum. § The local/wide area networks and PC hardware will be managed efficiently with minimal external support. § Effective monitoring of the network, communication and information systems will ensure that potential problems are diagnosed and eliminated.

SECURITY AND PROTECTION§ The network and information systems will be kept secure at all times. § All network and information systems will be protected from virus infection and the uncontrolled/unexpected loss of data or files.

§ An efficient and effective security policy will be enforced, and monitored. The security policy will protect all information systems from the threat of unauthorised access without exception § A successful backup of all data and files will be performed and verified daily, including those at remote sites. § All virus protection software will be current and updated accordingly on all network and desktop operating systems.

PLANNING AND DEVELOPMENT§ Fully participate in the development of the group information system strategy. § Contribute to the development and upgrade of all Regional Information Systems.

§ Through knowledge and experience, assist the Information Systems Manager with the development of Invacare Information Systems.

PROJECT MANAGEMENT· Identify potential areas for improvement; assist in preparing business cases and justification, project planning and implementation in conjunction with the Network Manager.

§ Well defined business plan and justifiable cost budgets and pay back, responsible project planning and monitoring leading to successful implementation and tangible customer benefits

MAINTENANCE AND CONTROL§ Maintenance of all network, information, and communication systems hardware and software § To accurately control and record the use of software and hardware.

§ Excellent performance of all hardware and software § Accurate records of all Invacare hardware and software. § Provide cost effective solutions by utilising personal hardware/software skills and expertise

CUSTOMER SERVICE § To provide excellence in customer service to all internal and external customers. § Ensure appropriate help desk support levels are developed and maintained. § Clear communications between customers, IT and external contractors/suppliers § Assistance and ongoing support in the development of a Service Level and KPI measurement system.

§ Customer compliments and no complaints. § Awareness of customer demands for service and balance this with resources available. § Clear understanding of activities and expectations between all parties. § The ability for I.S. to report regularly and pro-actively (at an aggregated level) on helpdesk performance by priority, business unit, department and individual user.

QUALITY INITIATIVE To adhere to and improve IS processes. To display enthusiasm and total commitment to quality initiatives. To lead the Dynamic commitment to exceeding regulatory and other market place quality requirements

· Where necessary, document solutions and troubleshooting guides. As part of the quality process ensure that they’re reviewed regularly. · To participate enthusiastically and positively in process improvement initiatives formed as part of all quality improvement strategies. · Take the initiative and provide innovative ideas to improve efficiencies within the Dynamic team. Adopt and support the Continuous Improvement philosophy that results in: ISO accreditation of the Dynamic Controls Operations. Cost reduction. Quality Improvement. Improved internal communication. Streamlining of Process and Systems. Synergy of functional areas. Ownership of product and processes. Accreditation to ISO13485

SKILLS, KNOWLEDGE AND ABILITY

§ Tertiary qualification in information systems. § Certified Lotus Professional (CLP) § Microsoft Certified Professional (MCP) § Three years experience in Lotus Notes administration. § Experience in the support of Lotus Notes Applications. § Project Management skills

§ Job knowledge/experience § Analytical skills § Flexibility § The skill to translate technology into business opportunities § An appreciation of manufacturing and financial processes. § A participative team approach to problem solving and process change. § Problem solving/decision making skills § Planning and organisational skills § Communication skills § A desire to continuously provide high levels of customer service

I have read and understood the above position description and accept all the above responsibilities incorporated herein.



Contract Network Administrator
IT Manager
Date

COMPETENCIES
· Technical/Professional Knowledge	Achieving a good level of technical and professional skills/knowledge in job-related areas and keeps abreast of current developments and trends in their area of expertise. Demonstrates understanding of the overall company and short/long term goals.
· Work Standards	Sets high goals or standards of performance for self, others and the organisation; self-imposing standards of excellence rather than having standards imposed by others.
· Customer Focus	Understands and listens to customer requirements. Interacts in a courteous and responsive manner, anticipates customer needs and gives high priority to customer satisfaction.
· Planning and Organising	Ability to plan ahead, schedule and lay out work so as to make the most effective use of materials, equipment and time. Evaluates usual methods and procedures for improvement. Demonstrates flexibility in changed requirements and considerations. Meets deadlines and schedules.
· Analytical Ability/Judgement	Ability to size up a problem, obtain and evaluate the facts, reach sound conclusions and present them effectively. Understands and successfully evaluates alternatives. Considers both short-term needs and long-term-implications in making decisions. Reacts positively to pressured situations with minimal information. Directs efforts towards the most important task or issue
· Initiative	Making active attempts to influence events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
· Safety	Understands, plans and applies safe practices at work. Influences others to follow safe practices. Demonstrates personal commitment to safety awareness.
· Quality Assurance	Understands and utilises ISO and Six Sigma techniques where applicable and exchanges knowledge with others for continuous improvement in quality and consistency of products and services. Is motivated and concerned that personal output is the best possible quality.
· Team Relationships/Communication	Ability to maintain effective working relationships with others to accomplish company goals. Effectively communicates by expressing ideas effectively, proactively participates and listens carefully to others. Adjusts language or terminology to the characteristics and needs of the audience.

mustek

全英文的呀.:kiss: :kiss: