一家大型美资IT软件公司

julliawang

Position: Account Manager

Major Responsibilities:

·         Completes assigned work within the allotted time.

·         Conducts oneself in a professional manner at all times with JDA customers and internal associates.

·         Determines and executes sales process and strategy for new and existing customers within specified target segment.

·         Develops and executes specific customer account strategies and tactical penetration plans.

·         Develops and fosters a strong relationship as a trusted advisor to customers.

·         Develops compelling value propositions based on ROI cost/benefit analysis.

·         Engages in competitive sales opportunities by utilizing our internal consulting team and partner relationships.

·         Ensures all operational components of the sales cycle (such as pricing, process, BMI, etc.) are thoroughly planned, presented and delivered to the customer.

·         Escalates issues that may have negative financial impact.

·         Executes against the major steps of the sales process: find new business opportunities, qualify new opportunities, and close new business

·         Identifies and drives to closure additional business opportunities within assigned customer base.

·         Identifies and utilizes appropriate internal resources to engage in sales cycles.

·         Identifies business plan and strategy, key decision makers, key performance indicators, and budget constraints.

·         Keeps individual expenses under budget.

·         Maintains an accurate, comprehensive and updated software sales forecast.

·         Maintains high levels of customer satisfaction and loyalty with customers.

·         Manages to detail regarding the customer account contact management information through the entire sales lifecycle process.

·         Maximizes sales, maintenance and service potential from each engagement.

·         Minimizes overhead transaction costs incurred during engagement.

·         Records time and expense into the time entry system

KNOWLEDGE/SKILLS PREFERRED/REQUIRED:

·         Bachelor’s degree and above

·         Minimum of 10 years account management experiences in ERP industry, Retail industry focus will be a plus

·         Excellent track record for Sales performance, and application business selling will be a plus.

·         Rich Supply Chain Management domain knowledge and experiences

·         Ability to work with various teams across the globe

·         Good skills in risk management and problem solving

·         Strong leadership

·         Outstanding communication and negotiation capability

·         Excellent client/executive presentations

·         Fluency in English and Mandarin

·         Be willing to travel as business needs

·         Be able to work under pressure and meet tight project delivery schedule